Refund Policy

Last Updated: June 2025

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date of purchase. If you're not satisfied with Esteem Silver Hub for any reason, contact us within 30 days for a full refund.

Refund Amounts

Single User License: $42 AUD refund

Team License: $57 AUD refund

Refunds are issued to the original payment method within 7-10 business days.

Eligibility Requirements

To be eligible for a refund:

  • Request made within 30 days of purchase
  • Software activated less than 2 times
  • Valid proof of purchase provided

How to Request a Refund

To request a refund:

  1. Email [email protected]
  2. Include your order number and reason for refund
  3. Our team will review within 2 business days
  4. If approved, refund processed within 7-10 business days

Non-Refundable Situations

Refunds will not be provided if:

  • 30 days have passed since purchase
  • Software has been activated more than 2 times
  • Team License with any activated users