Privacy Policy

Last Updated: June 1, 2025 | Version: 3.0 | Effective Date: June 1, 2025

Esteem Silver Hub ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our screen recording software and related services.

1. Introduction & Scope

This Privacy Policy applies to all information collected through our software, website, and any related services, sales, marketing, or events (collectively, the "Services"). By using our Services, you consent to the data practices described in this policy.

Important Notice

If you do not agree with the terms of this Privacy Policy, please do not access or use our Services. We reserve the right to make changes to this Privacy Policy at any time. We will alert you about any changes by updating the "Last Updated" date.

2. Information We Collect

2.1 Personal Information You Provide

Account Information

  • Email address
  • Full name
  • Account credentials

Payment Information

  • Billing address
  • Payment method details
  • Purchase history

Communication Data

  • Support requests
  • Feedback & surveys
  • Marketing preferences

2.2 Information Collected Automatically

Usage & Technical Data

Software Usage

Recording preferences, feature usage, session duration

Device Information

OS version, hardware specs, unique device identifiers

Performance Data

Crash reports, error logs, performance metrics

2.3 Information We Do NOT Collect

Important Privacy Assurance: Esteem Silver Hub does NOT collect:

  • Screen Content: We do not access, view, or store the content of your recordings
  • Audio Content: We do not capture or store audio from your recordings
  • Personal Files: We do not access your personal files or documents

3. How We Use Your Information

Service Delivery

  • Process transactions and deliver licenses
  • Provide customer support
  • Send software updates and patches

Product Improvement

  • Analyze usage patterns
  • Improve software performance
  • Develop new features

Security & Compliance

  • Detect and prevent fraud
  • Enforce terms of service
  • Comply with legal obligations

4. Information Sharing & Disclosure

4.1 When We Share Information

Service Providers

Payment processors, hosting services, analytics tools

Legal Requirements

When required by law or to protect rights

Business Transfers

Merger, acquisition, or asset sale scenarios

4.2 What We Do NOT Share

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We do not share your personal recordings or sensitive data with any third parties.

5. Data Security Measures

Encryption

SSL/TLS encryption for data in transit

Secure Storage

Encrypted databases with access controls

Access Control

Role-based access and authentication

Security Disclaimer

While we implement industry-standard security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

6. Your Rights & Choices

6.1 Your Privacy Rights

Access & Review

Request access to your personal data

Correction

Update or correct inaccurate data

Deletion

Request deletion of your data

Opt-Out

Opt out of marketing communications

6.2 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us at [email protected]. We will respond to your request within 30 days and may require verification of your identity.

7. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place when transferring data internationally.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typical retention periods:

  • Account Data: Retained while account is active + 2 years after closure
  • Transaction Records: 7 years for tax and legal compliance
  • Support Communications: 3 years for service improvement

9. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

10. Contact Information

Data Protection Officer

Address:
Esteem Silver Hub
6 Bells Ct, Wantirna South, VIC 3152
Australia

Response Time: We aim to respond to privacy inquiries within 48 hours.

Your Privacy Matters

We are committed to protecting your privacy and being transparent about our data practices. By using Esteem Silver Hub, you acknowledge that you have read and understood this Privacy Policy.

For the most current version of this Privacy Policy, please visit our website.